Research Update
By Dr. David I. Graber
Over 90% Patient Satisfaction with Chiropractic Care
A recent study on the experiences of chiropractic patients in the United States with chronic pain gave high marks for patient satisfaction to their doctors. Published in the Journal of Patient Experience in 2019, this observational study of chronic low back pain and neck pain patients was done for over three months. Of the patients, 1,835 out of 2,636 completed the three-month follow-up.
Using a four-option rating scale (Never, Sometimes, Usually, and Always), it found patients rated the following attributes as Usually or Always:
Access:
93% were able to get an appointment when needed.
97% received a same-day answer to a question.
87% received a timely answer after regular hours.
88% saw the doctor within 15 minutes of their appointment time.
Communication:
96% felt they had received an explanation in a way they could understand.
95% felt the doctor carefully listened.
98% said the doctor showed respect for what they said.
Global Rating:
80% rated their chiropractor a 9-10.
17% rated their chiropractor a 7-8.
The perceptions of the chiropractic care received on their clinical outcomes at the 3 months follow-up were:
97% said they felt better.
94% said the treatment helped.
97% said they had improvement.
Reference: Hays, R. D., Sherbourne, C. D., Spritzer, K. L., Hilton, L. G., Ryan, G. W., Coulter, I. D., & Herman, P. M. (2020). Experiences With Chiropractic Care for Patients With Low Back or Neck Pain. Journal of Patient Experience, 357–364. https://doi.org/10.1177/2374373519846022
Published in The ANJC Back Channel E-Newsletter, Nov.3 2021
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